Frequently Asked Questions

WHAT ARE SHIPPING TIMES AND COSTS?

WHAT PAYMENT METHODS CAN I USE?

We accept all major debit and credit cards through our online payment gateway. We also accept Zapper, Payflex and EFT payments.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Our refund and returns policy can be viewed on our Returns Policy page here: https://maskscara.co.za/policies/refund-policy for information regarding our exchange methods and refunds. For more information, please contact our head office on +27 21 201 6910

CAN I COLLECT MY ORDER AT ONE OF YOUR LOCAL STORES?

While we have many stores throughout South Africa, each store stocks only certain Maskscara products. Due to the wide range of products that we supply, not all products are stocked in all our stores, therefore all products ordered through our online store are shipped directly to the consumer from our warehouse based in Marconi Beam, Cape Town at a nominal shipping cost with orders over R1000 receiving the benefit of FREE shipping (terms and conditions apply) anywhere in South Africa.

ARE GIFT CARDS REDEEMABLE AT YOUR LOCAL STORES OR ONLY ONLINE?

Gift cards purchased on www.maskscara.co.za are redeemable online at checkout only via the website or our Android or iOS app, and not in our local stores.

DO I GET DISCOUNTS IF I BUY IN BULK?

HOW CAN I STOCK MASKSCARA PRODUCTS AT MY SALON?

If you are a nail or beauty salon, you can stock Maskscara products by becoming a registered reseller. More information on our reseller program can be found on our Reseller Information page. If you’d like to apply, you can sign up online, here: https://maskscara.co.za/products/resell2021join
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